All of our policies are in place to ensure that both our clients and practitioners have an enjoyable, relaxing and positive experience.  The policies also help to maintain the smooth and efficient operation of our business.  With this, we trust you understand why our policies below are firmly implemented.

OUR MASSAGE POLICIES

Cancellation: 24 hours notice is required for massage cancellation without any penalty. If less than 24 hours notice is given, the client will be charged full rate for the booked appointment.

No Shows: No shows will be charged at full rate.

Rescheduling: 24 hours notice is required, and the rescheduling of massage appointment is subject to schedule availability. Rescheduling with less than 24 hours notice is not accepted; and the original massage appointment will be charged at full rate.

Lateness: If a client is late, the practitioner will give the most complete massage treatment possible in the time remaining. However, each treatment will be finished on time to accommodate the next client. If the client arrives too late for the practitioner to perform the scheduled massage, the session will be charged at full rate.

Parking: Any parking fees incurred by the practitioner for mobile massage services are at the expense of the client.

First Time Clients: First time clients are required to provide credit card details when booking a massage appointment.

Mobile Service: Servicing Vancouver, Richmond and Burnaby. All other nearby suburbs near Vancouver can also be accommodated. A travel fee of $25 is charged.  An additional surcharge of $2.00 per km, plus any bridge toll fees, will be required if travelling over 20 km for a return trip. And any parking fees incurred by the practitioner shall also be paid for by the client.

OUR WORKSHOP PAYMENT POLICIES

• A deposit of CAD $200 is required to register for any 3 Day Workshop
• A deposit of CAD $100 is required to register for any 1 or 2 Day Workshop
• The balance payment is due no less than 30 days before the start of a workshop
• To qualify for the Early Bird Discount, payment must be made in full before the Early Bird Registration Deadline Date, if offered.